Privacy Policy and Terms of Service

What information do we collect?

If you ask a question on our website, we will collect your email address via our contact form. You may also be asked for your first name and your pet's name as well. If you would like to remain anonymous, feel free to enter a fictitious name. But, if you enter a fictitious email address, you will not get Dr. Marie's reply.

What do we use your information for?

We mostly use your email address for informing you of when Dr. Marie has responded to your question. If you have selected the option to receive a newsletter from us, we may periodically email you with updates about our site. You are welcome to unsubscribe at any time.

Do we share email addresses?

No! We never share, sell, or give away your email address. You can rest assured that your information is safe with us. You will not receive any spam email because of sharing your email with us.

Will my question be public for everyone to see?

By default, every question that is asked on AskAVetQuestion is available for the public to see. Why? Dr. Marie created this site to be a huge resource of good, accurate veterinary advice online. By publishing her responses online we are able to help thousands of people who are searching for advice on how to help their animal.

However, if you would like your question to be hidden from the public, please let us know, either in your question, or by emailing us at info@askavetquestion.com and we will gladly make your question hidden from search engines so that only you will see it.

Is Dr. Marie a practicing veterinarian?

Yes, Dr. Marie has been a veterinarian since 1999. She treats cats, dogs and pocket pets in Ottawa, Ontario. If you are interested in seeing Dr. Marie in person with your pets you can contact us by email at info@askavetquestion.com and we will forward you information on how to contact her veterinary hospital.

Is it legal for Dr. Marie to give veterinary advice online?

There are certain things that Dr. Marie is not able to advise on without having a direct, in person relationship with you and your pet. These include medication dosages and giving a diagnosis. If Dr. Marie feels that she is not legally able to answer your question, she will let you know, and a refund may be offered if she is not able to help.

Although Dr. Marie is a qualified veterinarian, the information found on this site is not meant to replace the advice of your own veterinarian. AskAVetQuestion.com and Dr. Marie do not accept any responsibility for any loss, damage, injury, death, or disease which may arise from reliance on information contained on this site. Do not use information found on this site for diagnosing or treating your pet. Anything you read here is for information only. An in-person visit with your veterinarian is always better than seeking advice online.

Do you have a guarantee?

Yes! If for any reason you are not satisfied with your answer, email us at info@askavetquestion.com and we will give you a full refund.

Does Dr. Marie answer questions for free?

We used to do this. When the website first started, Dr. Marie answered every single question she got asked. But, it got to the point where she was getting thousands of questions each month and was not able to keep up with the demand. Unfortunately there is a charge now to ask Dr. Marie a question. For your options, visit here.

Do I need a Paypal account to ask a question?

All of our transactions are processed via Paypal. We have found this to be the most safe and secure option for processing payments. You do not have to have a Paypal account though as you can pay directly with credit card on Paypal without creating an account.

Questions?

If you have questions about our privacy policy or terms of service, please contact us by email at info@askavetquestion.com. (Please know that Dr. Marie does not answer questions about your pet via email.) Or, you can reach us at the following address:

AskAVetQuestion.com
48 Castle Glen Cres.
Kanata, ON
Canada
K2L 4H1

Dr. Marie was quick to respond and thorough in suggesting treatment for my cat. I am so thankful- I have been so worried about my cat. Now I have additional options to discuss with my vet.

The service was incredibly fast and the vet's suggestions were right on target. This was incredibly helpful given that none of the vets in my area, mine now included, will take off hours calls now.

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